Are You Squandering Your Time And Energy?


I can’t recall any event in my 52 years of existence that has distracted people more than this current presidential election.Alarm clock with blurry man's face behind it


Friends, family, acquaintances, and business contacts are on what appears to be a never-ending social media crusade to voice their disbelief, disappointment, dismay, and fury.


It’s their right.


We live in a country that allows and encourages free speech and free will. Amen.


However, I can’t help but wonder: How are they accomplishing anything at home or at work?


With vast amounts of energy spent:


  • Complaining;
  • Scouring the Internet for articles to support their viewpoints and confirm their suspicions; and
  • Arguing with others who don’t agree with them;


Are they able to capably focus on anything else?


None of us has limitless amounts of time or energy—especially freelance professionals and small business owners.


Every day, we have to choose on what tasks and which people we will spend our hours and effort.


If we don’t choose wisely, we don’t have anyone else to blame when we fall short on our goals.


I’m thankful for the freedom to spend my time and energy as I please. And I vow to exercise common sense in how I use those precious resources each and every day.


Squandering is not an option.



Why Being A “Solopreneur” Is B.S.

I can already see the angry mob of freelancers and one-person business owners with pitchforks and flaming torches rounding the corner in protest. Solopreneur


But before you stick it to me, I hope you’ll stick with me and read on.


How Do You Define “Solopreneur”?

Surprisingly, Urban Dictionary has a straightforward, no-nonsense description:


“An entrepreneur who works alone, ‘solo,’ running their business single-handedly. They might have contractors for hire, yet have full responsibility for the running of their business.”


It’s that second part of the definition and its contrariness to the first part that has me thinking we might sometimes apply the wrong mindset to our solo businesses.


We Do Very Little “Solo” as Solopreneurs

The phrase, “It takes a village to raise a child,” applies in some way to us as solopreneurs, too. We’re adults, of course, but our businesses are constantly evolving. They have to or they won’t survive.


We’re faced with ever-changing…

  • Technology for communicating, collaborating, and executing administrative tasks.
  • Client needs.
  • Competitive pressures.
  • Economic conditions.
  • Tax and accounting laws.
  • Business regulations.
  • Personal and professional highs and lows.


I guess if you’re a super solopreneur you can leap tall buildings and keep up with all of it on your own, but the rest of us need help from a variety of other people and businesses.


We learn to do business better with the help of…


  • Tax specialists – You might not need a CPA, but a professional tax preparer can ensure you’re following the rules and not missing out on any deduction opportunities.

  • Lawyers – Tip: I have membership to LegalShield Pre-Paid Legal Services which, for a low monthly fee, gives me access to an attorney whenever I have legal questions. You might want to check it out.

  • Bookkeeping specialists – While I retain my own books in Quickbooks Online, I had an expert help me set up my company accounts and every few months I schedule time with her for a checkup. She usually finds one or two things I should have entered differently. If you’re keeping your own books, how confident are you that all is correct?

  • Business advisors – You can save yourself from going down a wrong path by simply tapping into the honesty and experience of other professionals. Whether through a formal mentoring program, mastermind group, or by simply turning to someone you respect and trust, you can get affirmation and avoid pitfalls by sharing your challenges and asking for advice.

  • Competitors – You heard me correctly. None of us can serve everyone. Not all clients or projects are the right fit for us. I value my relationships with other writers for many reasons. Among them, the ability to refer prospects to someone else who has the capabilities and capacity to take on projects that I cannot.

  • Project partners – As a freelance writer, I alone can’t always serve a client’s needs. Sometimes they need website design or print design work in addition to the content I produce. You’ve probably encountered similar situations in your business. We sometimes need professionals in complementary fields to fill voids in projects.

  • An Assistant – I realize not all solopreneurs will either be able to afford one or absolutely need one, but a helping hand can alleviate some administrative pressures. When your amount of billable work for clients has expanded and you find it difficult to keep up with other business tasks, you might consider an independent virtual assistant to help you. My assistant, Rose, has been helping me since March of this year with research, proofreading, and other odds and ends. I don’t know how I managed without her. With her help, I don’t feel pulled in as many directions,  and I’m better able to focus.


Striving For Success as a Solopreneur: Don’t Go It Alone

So while you and I call ourselves “solopreneurs,” we depend an awful lot on others. I don’t really believe being a solopreneur is B.S., but we should never lose sight of how much easier we can achieve success if we get help from others.


By Dawn Mentzer
Another Insatiable Solopreneur™ Post


Solopreneurs: Aim High, but Know Your Limits

Solopreneurs are small but mighty. We’re also one-person businesses with limitations in addition to our strengths.Solopreneurs: Swim Don't Sink Preserving our non-employee small business status sometimes means making tough decisions and turning some assignments away. It’s usually a matter of capacity more so than capability, but that doesn’t make it any easier to say “no.” Especially when you need to say “no” to existing clients who you enjoy working with.


Just recently, one of my clients approached me with a project opportunity larger than any I had ever encountered. It potentially could have added nearly 20% to my projected revenue for the year – a nice chunk of change for sure. BUT after getting a clearer grasp of all it would entail, I determined I couldn’t take on the entire breadth of it. Even with outsourcing some of the work to other writers as independent contractors under me, I wouldn’t have the capacity to manage the full scope and keep up with my other ongoing assignment commitments and business responsibilities.


It made me sad to walk away from such a financially substantive project opportunity, but I know my limits. I’ve learned working around the clock isn’t healthy nor is it a productive way to do business. I know that accepting too much work in a short time frame sacrifices quality.


So what do you do when you’re faced with an opportunity that would stretch you and your solo-business a bit too thin?


Don’t think every project needs to be “all or nothing.”


Even if you can’t handle all aspects of the project, perhaps your client would be willing to use your services for a portion of it. You’d still be an asset, without overtaxing yourself. Yes, your client would need to find other resources to help, too. But chances are that would be the case anyway.


Think about it. If you can’t manage the entire scope of work, it’s likely other solopreneurs in your field won’t be able to either.


With the ginormous project that recently crossed my path, I gave my client rates for specific components of the assignment. I also shared the volume of work I could commit to on a weekly basis as the project progresses.


I haven’t heard whether or not my proposal has the green light yet. If it doesn’t get the nod, it would be a bit of a loss because even the skinnied down scope I proposed would bring notable income. But I’ll be at peace knowing I made the right decision and haven’t overcommitted to more than I can handle.


Solopreneurs, as you build your business you’ll discover your strengths – and your limitations – along the way. Aim high, but be realistic about how much you can manage effectively.

Your turn! How have you handled telling clients “no” to projects that were larger than you could comfortably manage?


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6 Time-Saving Tools Worth Spending Your Time On

Solopreneurs need all the time they can get. Unfortunately, each day has a limited number of hours. There’s no way to add more, so saving time is ever a priority.

But to save time in the long run, you sometimes need to spend time. And sometimes that prevents solo-biz owners from taking the initiative to do things differently than they are now. It’s tough to carve out time in an already packed schedule, but it’s absolutely necessary if you want to work more efficiently and ultimately get more from every hour.

6 things I spent time on to learn that save me time nearly every day

Tools rule for conserving time, but there’s a learning curve that accompanies them. You need to invest some time upfront to learn them before they’ll improve your productivity. Here’s a list of the time-saving tools and software I’m immensely glad I took the time to learn.

EvernoteEvernote website

I’ve used Evernote (PC download and web/mobile) for the past three years to store important notes about client projects, preliminary project quotes, blog topic ideas, and “cut and paste” re-usable business nuggets (such as html code for blog formatting and templates/scripts for LinkedIn responses and proposal inquiries). With Evernote, I find it far easier to find what I’m looking for than to dig through my MS Office folders. Of course, it takes some time to figure out how best to organize it to suit your needs and to get acquainted with its features and capabilities.


Trello is a free and simple to use cloud-based project management tool. I’ve used it for about a year and Trello webpage screenshotappreciate how easy it has been for not-so-tech-savvy people to grasp the basics of how it works. Its visual interface allows people to easily view the piece parts of projects. Its “board” and “card” structure makes it simple to add projects, assign tasks and make task-specific notes. Plus, its drag and drop nature allows project participants to move tasks to phases of a project (like from “to do” to “done”). There’s a Trello mobile app, too, that adds to its value even though it doesn’t have as much functionality. As with Evernote, you’ll find you’ll need to spend some time experimenting with Trello to set up your boards in a way that make the most sense for your particular projects.

LastPassLastPass website screenshot

This free secure online password manager and form filler lets you bypass searching  for the individual passwords you’ve created for the many apps, networks and tools you use on the web. LastPass encrypts your data to keep it safe, and you decide if you want it to automatically log you in or auto-fill your login info whenever you visit a site you’ve stored there. As you may have guessed, you’ll need to take time to set up your LastPass account. But after you’ve installed the LastPass extension to your browser, the app will give you the option to automatically add new sites to LastPass so you won’t have to manually log into them in the future.


Invoicing, logging payments, recording deposits…there’s no escaping that  financial administrative stuff whenQuickBooks webpage screenshot you’re a solopreneur. For the first 3 years of my freelance writing business, I used Excel spreadsheets to track my finances. It was becoming unmanageable, so I bought QuickBooks software (there’s also QuickBooks Online if you prefer a cloud-based app). I won’t lead you astray and tell you QuickBooks is intuitive (though you’d think that it should be since it’s made by “Intuit”). It’s not. Now in my second year of using it, I’m still learning the ropes to some degree, but it’s been well worth the time and occasional expense of bringing in a QuickBooks expert to train me and review my transactions to make sure I haven’t completely fubared something.

HootsuiteHootsuite screenshot

Hootsuite has made it possible for me to tweet consistently and keep better tabs on the Twitter activity of clients, solid content providers, and influencers so I can interact more effectively. Plus its “Hootlet” browser extension lets you compose a tweet (or status update if you opt to use Hootsuite for other social networks, too) directly from the article or web page you’re viewing. You’ll find it takes some time to connect your Hootsuite account to your social networks and set up the dashboard with streams (such as your Home feed, Retweets, Mentions, specific Twitter lists etc.). But after you’ve got it set up, you can expect it to either save you hours each week or enable you to engage more in the same amount of time you devoted to social media efforts before.

Quote RollerQuote Roller webpage screenshot

After recently reading Laura Spencer’s blog post about Quote Roller, I knew I had to try it for myself. Wow! Quote Roller is an uber-helpful online tool designed to aid freelancers and solopreneurs craft professional proposals, directly send them to clients, and gain acceptance by securing sign off via electronic signatures. Best of all, you can save chunks of proposal content  to reuse in future proposals. That saves time – big time. I’ve only been using Quote Roller for about 9 days, and I’m already thrilled with the efficiency it’s brought me. I’ve submitted 3 proposals through the tool so far and all three have been accepted by my prospects with no technical issues or other snafus. Yes, I’m still getting acclimated to it, but I’m predicting Quote Roller will save me hours upon hours upon hours every year.

Take time to save time

When you’re doing it all in your business, shaving time off of administrative tasks isn’t an option; it’s a necessity for survival. Don’t be afraid to put in a few extra hours to learn the features and functions of tools that can make you more productive and efficient.

By Dawn Mentzer
Another Insatiable Solopreneur Post™

My Big @$$ Whiteboard: The Old School Small Business Tool That Never Goes Out of Style

Technology has brought us tool after tool  to help us work smarter and organize our businesses.Whiteboards rock for small biz

But that doesn’t mean we should look at “old school” tools as irrelevant. Sometimes they’re as good a choice as (or better than) tech tools. At the very least,  they can complement your use of tech-produced apps and programs.

My favorite of all time old school tool is my whiteboard.

I’ve got a big @$$ whiteboard in my office that I use as a tangible dashboard of sorts. While I capture nearly everything I write there by electronic means as well, there’s something gratifyingly earthy and real about holding that erasable marker, taking physical action to add content, and having my notes always present within my peripheral vision.

On my whiteboard at all times you’ll find:

  • A short list of my most qualified leads/prospects.
  • My “Projects in Progress” list that shows everything I’m working on or have lined up (with start dates and due dates).
  • My list of payments due from clients (ie. invoices recently issued w/amounts and due dates).

Again, I have all of the above housed somewhere on my laptop, too, but putting it on my whiteboard is a constant reminder of all I can be thankful for (opportunities, loyal clients, and the  blessing of making an income doing what I love). And of course, it helps keeps me on course .

There are plenty of ways to put a whiteboard to work in your business. Here are some additional ideas:

  • Daily “to do” list (I use a smaller whiteboard in my office for this purpose.)
  • Weekly meeting list
  • Inspirational quotes to motivate you
  • Doodle therapy
  • Ideation and concept development
  • Physically erase away negativity – write something (or someone) on your board and vigorously erase or cross it out. (Seriously, it feels good.)

Do you have a big @$$ whiteboard – or one of more modest proportions – in your office? I’d love to hear about how you use it!


By Dawn Mentzer
Another Insatiable Solopreneur™ post


7 Reasons Why It Rocks to be a Small Biz Owner

National Small Business Week 2014 has arrived! May 12 – 16 is a time to celebrate the achievements of small It rocks to be a small biz owner.businesses – and acknowledge their positive impact on our local communities.

If you’re a small biz owner, it’s also time to reflect on why it rocks to be who you are and do what you do! Who’s with me?

7 Things to Celebrate About being a Small Business Owner

  • Satisfaction of creating your own career destiny and building something from the ground up.
  • The opportunity to do what you enjoy – and get paid for it!
  • Flexibility with your schedule
  • Camaraderie of other small business owners
  • Opportunities for personal and professional development at every turn
  • Looking back, and realizing, “Wow, I’ve come a long way!”
  • Never a dull moment

Now nearly half way through my fifth year of working in my freelance writing business, I’m grateful for all of the above.

I wouldn’t call these past 4+ years easy; I’ve worked harder than ever before. But knowing it has been on my terms has somehow made the occasional moments of stress, frazzle, and exhaustion more bearable than when I experienced them working for others in a corporate environment.

I know my fellow freelancers and small biz owners also work exceptionally hard to build their businesses, make a name for their brands, and satisfy their customers.

So here’s to you, friends! I salute you for your determination and tireless effort to consistently show the world that small businesses might be small, but they’re also mighty in many ways.

P.S. Here are a few ideas to go the extra mile to support your small business community this week:

  • Schedule your client meetings at  locally-owned coffee shops or eateries.
  • Buy your Father’s Day (or belated Mother’s Day) gifts  at a privately-owned gift shop.
  • If you’ve got Happy Hour plans with anyone, move them to a small-town pub in your area.
  • It’s never too early to start tackling your Christmas shopping. Get a jump on it at local boutiques and specialty shops.
  • Give your favorite locally-owned stores, restaurants, and service businesses a shout out on social media.
  • Visit Yelp, Google Reviews, Foursquare, Trip Advisor, etc. and write glowing reviews of  your favorite small businesses.

By Dawn Mentzer
Another Insatiable Solopreneur™ Post


Image courtesy of fotographic 1980 /


Freelance Writer’s Confession: I Love My Work, BUT…

About a month ago, I read a blog post that implied…no, it actually said outright…that professional writers who don’tLove your work. But don't work all the time. have the gnawing desire to write every moment of every day aren’t true professionals.

That post has gnawed at me since.

When I tell people I love working as a freelance writer, I mean it. I’m grateful for finding my calling and the opportunity to earn a living doing it. Honestly, I can’t think of any other career path I’d rather venture down. Working with my clients and tackling a variety of writing projects energizes me, expands my expertise, and gives me purpose.

But when I’m not working and I have free time, the last thing I want to do is spend more time writing.

There. I’ve said it.

I’ve often felt a little guilty about that. As someone who by trade is considered a “creative,” shouldn’t I be driven to write day and night. Shouldn’t my inner voice be constantly luring me to my laptop to bang out a blog post, novel, inspiring e-book, or some other creation?

Am I the only freelance writer who doesn’t eat, drink, sleep, and dream about writing 24/7?

I’m betting not.

I challenge you to find anyone in any professional field who doesn’t need a break from their job.

There’s no shame in wanting to do something different when you’re “clocked out.” That doesn’t mean you don’t like your work or that you’re not a true professional; it simply means you have other interests and priorities, too.

For me, stepping away from what I do all day for clients is rejuvenating and refreshing. It helps me nurture ideas on the back burner of my brain, and then they more fluidly come to life when it is time to sit down and get to work.

This amended cliche states how it is for me: “All work and no play makes for a very unhappy, unmotivated freelancer.”

Is it the same for you?


By Dawn Mentzer


Satisfy Clients and Keep Your Freelance Biz Whole with “Hybrid” Pricing

Ask any freelancer; pricing projects is a bit of an uncertain science. It requires a degree of research. Before you can offerA combination of flat rate and by the hour pricing for freelancers a client quotes, you need to gather enough information from them so you’re clear on everything involved. Typically, most freelancers bill their clients in one of two ways:

Flat project fee
When you charge a flat rate that includes all things you’ll do in relation to the project.

Hourly rate
When you track your time and bill your client an hourly rate for all the hours you’ve spent on the project.

Laura Spencer recently wrote a very helpful article about flat rate project pricing vs. billing by the hour. As she shares, generally a project rate reigns as most attractive for both clients and freelancers. But there are times when billing by the hour stands as the best option. I’ve run across all three of them (coaching/consulting gigs, projects with unclear scope,  and onsite work) and agree applying an hourly rate works best in those scenarios.

But what about clients who want project rates even though they’re unclear about the scope of work and the extent of your involvement?

It happens, usually because they’ve got a specific budget to abide by.

That’s where a hybrid pricing solution can help you satisfy the client’s needs and keep yourself whole.

Hybrid Pricing: How Freelancers Can Combine the Best of Both the Flat Project Rate & Hourly Rate Worlds

By gathering as much information as you can about the project and what it will require of you, quote a flat project rate, but set a limit on the number of total hours you’ll spend on the project for that rate.

How to do that:

  1. Estimate the time you’ll spend on all aspects of the project.
  2. Calculate your project rate by multiplying your desired rate per hour by the hours you expect to spend.
  3. Add language to your proposal that states the project rate includes all work related to the project “not to exceed X hours.” X, of course, is the number of hours you based your flat project rate on.
  4. Add language to identify that any hours beyond that threshold will be billed additionally at $X per hour. X = your desired rate per hour for that overage.

You’ll also want to include information about how and at what point in time you’ll inform your client if your time on the project is exceeding the hours allowance.

For example, here’s some of the  hybrid pricing language I use when approaching projects where I believe it will be the best fit:

Project rate includes all work related to the project (info gathering, review of materials, collaboration, writing/revisions) not to exceed X hours in total.

Work beyond X hours will be billed at an hourly rate of $XX per hour.

If time appears it will extend beyond X hours, I will notify you before conclusion of the X hours so you can decide if  you want me to continue with the project and bill additional hours at the hourly rate stated above.

If the project goes beyond the hours cap in the initial project rate, I will provide a detailed project time report when submitting my invoice to you. 

[Please note, this is an example of what I’ve used, but you should consider checking with a legal professional before you present any contract language to your prospects and clients.]


While I think pricing will always remain a challenge for freelancers, it doesn’t have to be all or nothing when considering flat project rates vs. billing by the hour. You really can appease clients who need to know dollars and cents up front, and at the same time minimize your risk of accidentally working for far too close to minimum wage because you underestimated the time a project will require.


Your turn – In what situations do you think hybrid pricing could work for you and your clients? If you’ve found other ways to creatively price your work, I’d love to hear about them. Please comment here to share. 

By Dawn Mentzer 

Want to read more about pricing? Here are a few more articles on the topic:

Why You’ll Fail at Freelancing if You Suck at Math by Jennifer Mattern

20 Pricing Principles for Freelancers by Laura Spencer

The Complete Guide to Setting and Negotiating Freelance Rates by Tom Ewer

The Takeaway for Every Small Biz Owner from the Donald Sterling Fiasco

Most of us don’t have the mass media exposure (or capital at stake) like L.A. Clippers owner Donald Sterling, but his recent private racist rant that turned public holds a lesson for all of us as business owners.

No matter what we say or do and no matter to whom we say or do it, it can affect us professionally. blurred lines

Like it or not, we too, are public figures to some degree. We’re the face of our businesses and our words and actions – even those used in our personal lives – can either draw people to or push them away from our brands.

While the mass media won’t be focused on what we do, social media can just as effectively spread the word about anything we’ve done to offend, degrade, or otherwise infuriate people.

Some might argue we should be able to speak our minds and do what we want – free country, right?

True…However, if you want your business to thrive, the reality is you need to be careful and cognizant of the risks.

In this world where anything we say and do can be held against our businesses instantly, we need to:

  • Control our tempers.
  • Think before we speak or write.
  • Be in tune with the feelings of others.
  • Act respectfully even when we don’t agree with others.

For some that comes naturally. For others, it’s a struggle.

The lines between what’s personal and professional are increasingly blurred. We can do what we want and say what we want, but we need to realize what we say and do personally could affect our businesses.

Your turn – What are your thoughts about the blurred lines between what’s “personal” and what’s “business”?


By Dawn Mentzer




Keep Calm…and Make Your Home Office a Productive, Minimal-Stress Zone with Feng Shui

Working from a home office isn’t as free and easy an experience as people often imagine.Feng shui your home office for productivity and stress management

1. Distractions abound.

2. You never completely leave your work behind.

Having felt the stress of some aggressive deadlines and and too much on my plate, I realize it’s not just how I manage my time that makes a difference in my ability to cope. Having a working environment within your home that’s conducive to both productivity and stress management can make the difference between “pumped up” and “burned out”, too.

I’ve been trying to become more in tune with how my surroundings influence my demeanor. For  instance, playing classical music on Pandora while I work tends to soothe my nerves and calm me when I’m feeling frazzled. But I realize there’s much more I could do to make my office a place that enhances my concentration and productivity, while keeping stress at bay. I did a little research on the topic and thought I’d share some of my findings with you.

Ways to Create a More Productive, Less Stressful Home Office

Employ the 5 elements of Feng Shui

With thousands of years behind it, the concept of feng shui fascinates me. The ancient Chinese system, which uses design choices to create and guide our physical and emotional energy, involves five elements we can use to achieve a balanced state in our home offices. It’s actually a lot more complex than that, but here are some elemental basics if you’ve got an open mind and want to try to incorporate some of the principles of feng shui into your home office. The key is to have a healthy balance of the five elements so the energy of your space is working for you rather than against you.

  • Wood
    Wood represents personal growth, intuition, inspiration, and creativity. Consider decorating your space with some wood furniture, small plants, and perhaps some flowers. The color green is traditionally associated with the wood element. And purple, believe it or not, is another wood color. It represents abundance and expression. When looking to accentuate your creative powers through wood, choose energizing, not dull or gray hues.


  • Earth
    Earth energy serves to support and ground you. It provides stability and balance. Decor (like baskets or ceramic pots) low to the ground and square, rectangular, and horizontal objects, particularly made of earth materials like straw, stone, and brick will enhance earth’s stabilizing properties in your work space. Earth colors are brown and yellow, but make sure the yellow is muted rather than clear and bright.


  • Fire
    Fire promotes transformation, leadership, and enthusiasm. Its energy helps you welcome new ideas and gives you the motivation to share your abilities and skills. In your home office, candles, sunlight through your window, and lamps can all bring more fire energy into your space. Decor items shaped liked triangles, diamonds and pyramids and the colors red, orange, and pink are associated with fire.  Aim for bright colors and semi-gloss paints that make the room more reflective to boost your office’s fire power.


  • Metal
    Metal enhances clarity and logic. It actually has two aspects, just like the mind: a dense and focused left-brained aspect and a dynamic, in motion left-brained aspect.  White, gray, and silver are left-brain energy boosting colors, while the rainbow colors stimulate creativity. Decor items that can help pull you into focus include wind chimes and bells. Metallic shelves, desks, and office accessories can boost creative energy.


  • Water
    The water element represents release and rejuvenation. It helps you let go of what isn’t beneficial and opens you to renewal of your insight and inspiration. Fountains, aquariums, and objects with reflective surfaces can bring water energy to your office. Colors of the water element include black and deeper, darker hues of blue.

Note that the objects you place in your office can represent multiple elements. For example, a metal desk with its horizontal surface represents both metal and earth. In other words, you can get more bang for your buck if you thoughtfully select objects.

Based on my untrained assessment of my office, I’ve got a lot of earth in my space, a decent amount of metal, but I could stand to some more water, fire, and wood. I’m hoping the candle with the wooden wick in my photo will help with that, but it appears some office accessories shopping is in order.

Have you ever considered the principles of feng shui for your home office? At first glance, is your working space feng shui friendly or a feng shui failure?

By Dawn Mentzer
Another Insatiable Soloprener™ Post


McWilliams, Stephanie. “The Elements of Feng Shui”. n.d. (accessed April 27, 2014).

Stasney, Sharon. Feng Shui Chic: Stylish Designs for Harmonious Living. Edited by Laura Best. New York, NY: Sterling Publishing, Co., Inc./Chapelle, Ltd., 2000.