A Good Product Or Service At A Good Price Isn’t Always Enough
When you’re a small business owner, your product or services and price will only take you so far. If your customers don’t feel appreciated, they’ll eventually walk away.
Recently, one of my Facebook friends asked me if I had ever attended the local martial arts studio her son is enrolled in. I hadn’t, but I know of the owners because they had attended the same studio I did in years gone by. My friend told me, although the owners are fantastic with the kids and offer a wonderful training program at a fair price, she’s planning to find a different studio for her son.
Great with kids. Excellent program. Good price. What’s the problem?
It’s simple—and sad.
The owners seem to think it’s too much trouble or just plain don’t think it’s necessary to acknowledge students’ parents with as little as a smile or a “hello” when they arrive at their studio.
End result: They are going to lose business because they aren’t willing to put forth the minimal effort needed to show they value their paying customers.
As small business owners, we’re human. We all get busy or distracted or stressed or frustrated and might slip up in showing our customers the appreciation they deserve. But NEVER can we let it become a habit. We can never take it for granted that our skills, products, or price will carry the load for us.
We have to put forth genuine effort and energy to show customers we value them. Fortunately for us, it doesn’t usually require that much of either.
Say “Thank you” often.
A little can go a long way.